Sandwell College offer a short course in Customer Service, which is great for those looking to have a customer service role in the future and want to learn all of the basics.
Modules included within the course will be:
- Basic skills for front facing customer service roles
- Learn how to handle enquires, complaints and communications
- Discover roles and types of customer service
- Understand the importance of customer service for a business
- Examples of good customer service
If you are interested in being enrolled onto this course, please speak to your Mentor.