Mentoring West Midlands offer a Level 1 accredited course in Conflict Management.
You will learn about conflict, what drives it and how to manage responses.
There will be 5 units which you will complete-
- An introduction to conflict management and resolution
- Understanding different conflict management style
- Causes of conflict and dealing with
- Manging a conflict scenario
- Resolving a conflict situation
Upon completion of this course you will have an increased understanding of your own behaviours and also feel more confidence about conflict within working relations.
http://psn.bctalentmatch.com/conflict-management-ncfe-accredited-level-1-0295/
Interested? Ask your Mentor to find out more information.